Terms & Conditions

BO COLLARS UK

Shipping

 

Processing time

 

Our standard delivery in the United Kingdom is 3-5 working days.

For deliveries outside the UK please email info@bocolllars.co.uk so we can quote separately for shipping.

Customs and import taxes

 

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

 

Payment Options

 

Secure options

Payments are secured through Stripe payment gateway

 

Returns & Exchanges

 

We can accept returns, exchanges and cancellations.

 

Contact us within: 7 days of delivery

Send item/s back to us within: 30 days of delivery

Request a cancellation within: 24 hours of purchase

6 Months Guarantee

 

If you have any problems with your order please contact us on info@bocollars.co.uk

 

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for 'items on sale'

Conditions of return

Buyers are responsible for return delivery/shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

Questions about your order?

 

If you have any problems with your order please contact us on info@bocollars.co.uk

 

Frequently Asked Questions

 

Custom and personalised orders

 

Unfortunately custom orders are not possible. The collars are made from the inspiration and colours available to the artist.

 

Sizing details

 

Each collar may be slightly different in size from another. We will gladly send you more pictures and precise measurements if requested. 

Measuring your Dog


To ensure proper fit, we recommend measuring your pet’s neck and ordering accordingly. For more information, please click here to see Bo Collars Dog Size Guide.

Measuring:

 

A. Carefully wrap a piece measuring tape around your dog’s neck and note the point where the tape fits comfortably. You want it to be a good fit, not too loose and not too tight. Please note all sizes are in Inches. 

B. Lay your pet’s current collar out (adjusted for correct fit) and lay the measuring tape next to your pet’s collar. You'll want to measure from the very end of the clasp to the beginning of the prongs. Do not include prongs in your final measurements.

 

Can you add additional holes to a collar?

 

If requested we can add additional holes to accommodate smaller sizes on some collars just ask us prior to or upon placing your order.

 

Disclaimer

 

All our collars products have been tested for strength & durability under everyday use. Each consumer is responsible for determining the suitability of Bo Collar products for their individual situation and assumes all responsibility/liability by purchasing said product. By purchasing our products, you acknowledge and agree to accept all responsibility. Bo Collars and its owners cannot be held responsible for any injury or damage that may result from the use of our products. Please use good judgment and common sense in determining the appropriate use for any pet collars and leashes that you purchase from any vendor. As with all pet collars on the market, they should be inspected regularly.

 

Care instructions

 

Every Bo Collar is made with high-quality leather and stainless steel hardware. Leather is regarded as the best choice for a dog collar because if maintained, it will last for a lifetime. A quality leather treatment, ideally made from natural fats and oils applied twice a year, will allow your leather collar to last for many years to come. These unique, durable and colourful collars are handmade in Mexico. Our colourful hand-woven patterns are created with nylon to ensure durability and longevity of the collar. Additionally, being handmade, no two collars are ever alike—providing a truly one of a kind look, for your one of a kind pet.

 

Warranty

 

Each Bo Collar product is individually handcrafted high-quality top grain leather. In this way, subtle variances may occur from piece to piece, which we like to think gives each collar its own unique character. Naturally, despite our best efforts, our items are not "chew-proof" or "scratch-proof". This site and the materials and products on this site are provided "as-is" and without warranties of any kind, whether express or implied. The lifetime of a Bo Collar piece is determined by your care, the wear of your dog, and the elements it is exposed to. Hardware tarnishing, fading, and fraying are all normal "wear and tear," thus, we will not replace after the '30 days within purchase' time frame.

 

Warranty Information Continued

Though our collars have been tested by our dogs in water and rain (and the leather/nylon holds up nicely, in our opinion) it should be noted that this may result in tarnishing/fading and decrease the longevity of the collar in general. Some may choose to avoid water exposure completely. Leather and/or Nylon may damage due to chewing, or any other action that compromises the material beyond regular wear is not a manufacturer's defect. Broken items that are a result of manufacturer's defect, such as hardware failure, unraveling of nylon or leather damage, will be replaced by Bo Collars within 6 months of purchase. Products showing excessive exposure to water or abrasive surfaces are NOT covered.

 

Collars

 

If your dog is an excessive puller, please consider a harness or simply use the collar as an accessory.

Bo Collar is not a training collar or a walk assist collar. It should be used as an accessory collar for peace of mind.

  • Black Instagram Icon
  • Black Facebook Icon
0
  • Black Instagram Icon
  • Black Facebook Icon

COPYRIGHT 2018 BO COLLARS UK   |   DESIGN BY JC WEB